Frequent Asked Questions - FAQ
Shop in Dong Dae Mun Collection 💃
📌 Dong Dae Mun Collection are not ready stock unless otherwise stated.
📌 Shop in Dong Dae Mun Collection is labelled as "[Month 2018] SDDM Collection - Product Name". Products such as Lynna Le Gala Kitten Heel and Sheer Outerwear Beachwear are not part of Dong Dae Mun, Korea collection (these two are ready stock).
📌 Items will be delivered to your doorstep within 7-14 business days after the order and payment have been made.
📌 Orders will be sorted out on every Tuesdays, 3pm. Orders place after that will be grouped and sorted out on the following Tuesdays, 3pm.
How to SHOP 🛒
Due to the versatility of this website, please click on the upper right corner menu 👆 of the page to access your desired destination. "SHOP" or "BLOG"
A confirmation email / message will be sent within 10 minutes between operation hours and order will be processed during operation hours only. You will be updated about your purchase constantly via email.
Cancellation Policy ❗️
1. Upon completion of payment, no cancellation will be entertained. Credit refund is available upon request with validity of 2 months.
2. For returns, kindly click here.
Alternative Payment Method 💰
Kindly send us the following details at our email: firstname.lastname@example.org to request for alternative payment method such as cash transfer, cash deposit etc.
A confirmation email will be sent to you and once you have made the payment to the relative bank account stated in the confirmation email, kindly forward us the transaction receipt for us to process with your order immediately and/or to avoid any dispute.
Product Care ⚠️
We advice that all items are hand-washed and NOT soaked .We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, we will not be responsible and no return request due to this reason will be entertained.
Pre-order & Back-order ⏳
Domestic / International Shipping 📦
For further information, do contact us.