Frequent Asked Questions - FAQ

Shop in Dong Dae Mun Collection 💃

📌 All items are on pre-order basis unless stated otherwise. 

📌 Items will be available only for a month unless stated otherwise. 

📌 Items will be delivered to your doorstep within 7-14 business days after order closing date.

📌 All items are from Dong Dae Mum Wholesale Mall, Korea. 

How to SHOP 🛒

Click on "MENU" on left upper side and choose the categories you are interested at / "SHOP ALL" to browse through items available. 

1️⃣ Click on the product you are interested in.
2️⃣  Choose the variant - size, color, quantity etc. 
3️⃣ Click "Add to Cart" 🛒 
4️⃣  Your purchase detail will be popped up from the right hand side. Double check 🔍 on all the details, such as quantity, size, and color then proceed to click on "Check Out" to make payment. 💳

A confirmation email / message will be sent within 10 minutes to your email. You will be updated about your purchase constantly via email. 

Cancellation Policy  ❗️ 

1. Upon completion of payment, no cancellation will be entertained. Credit refund is available upon request with validity of 3 months. 

2. For returns, kindly click here

Alternative Payment Method 💰

Kindly send us the following details at our email: mbyfrankie@gmail.com | +6016-3348 305 to request for alternative payment method such as cash transfer, cash deposit etc. 

⚪️ Billing Name 
⚪️ Product Name 
⚪️ Relative information: quantity, size, color ...
⚪️ Contact details - cell phone & email 
 

A confirmation email/text will be sent to you and once you have made the payment to the relative bank account stated, kindly forward us the proof of payment for us to process with your order and/or to avoid any dispute. 

Product Care ⚠️ 

We advice that all items are hand-washed and NOT soaked .We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, we will not be responsible and no return request due to this reason will be entertained.

🔸 Do expect unwanted and unintended delays in order fulfillment.

 

Domestic / International Shipping 📦 

🚩 We are using Pos Laju. 
🚩 FREE SHIPPING for purchases above RM250 in one transaction. 
🚩 Consignment Notes / Tracking Number will be informed to you via email. A tracking link will be attached as well.
🚩 Expect delays during festive periods and sales promotion period.

 

 For further information, do contact us