Frequent Asked Questions - FAQ


Shop in Dong Dae Mun Collection 💃

📌 Dong Dae Mun Collection are not ready stock unless otherwise stated. 

📌 Shop in Dong Dae Mun Collection is labelled as "[Month 2018] SDDM Collection - Product Name". Products such as Lynna Le Gala Kitten Heel and Sheer Outerwear Beachwear are not part of Dong Dae Mun, Korea collection (these two are ready stock). 

📌 Items will be delivered to your doorstep within 7-14 business days after the order and payment have been made. 

📌 Orders will be sorted out on every Tuesdays, 3pm. Orders place after that will be grouped and sorted out on the following Tuesdays, 3pm. 

How to SHOP 🛒

Due to the versatility of this website, please click on the upper right corner menu 👆 of the page to access your desired destination. "SHOP" or "BLOG

1️⃣ Click on "SHOP" on the upper right corner menu 👆 
2️⃣  Click on the product you are interested in. 
3️⃣ Choose the variant - size, color, quantity etc. 
4️⃣ Click "Add to Cart" 🛒 
5️⃣ Your purchase detail will be popped up from the right hand side. Double check 🔍 on all the details, such as quantity, size, and color then proceed to click on "Check Out" to make payment. 💳

A confirmation email / message will be sent within 10 minutes between operation hours and order will be processed during operation hours only. You will be updated about your purchase constantly via email. 

Cancellation Policy  ❗️ 

1. Upon completion of payment, no cancellation will be entertained. Credit refund is available upon request with validity of 2 months. 

2. For returns, kindly click here

Alternative Payment Method 💰

Kindly send us the following details at our email: mbyfrankie@gmail.com to request for alternative payment method such as cash transfer, cash deposit etc. 

⚪️ Billing Name 
⚪️ Product Name 
⚪️ Relative quantity, size, color ...
⚪️ Contact details - cell phone & email 
⚪️ Bank account details 

A confirmation email will be sent to you and once you have made the payment to the relative bank account stated in the confirmation email, kindly forward us the transaction receipt for us to process with your order immediately and/or to avoid any dispute. 

Product Care ⚠️ 

We advice that all items are hand-washed and NOT soaked .We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, we will not be responsible and no return request due to this reason will be entertained.

Pre-order & Back-order 

🔸 Kindly secure & book your order by making advance payment for your item.
🔸 Strictly no refunds and cancellation for all pre-order / back order items. 
🔸 Do expect unwanted and unintended delays in order fulfillment.

 

Domestic / International Shipping 📦 

🚩 Shipping is FREE within Malaysia.
🚩 Estimated delivery time to West Malaysia and East Malaysia via Pos Laju is 2 - 3 and 3-5 working days respectively. 
🚩 Estimated international delivery time is 5-14 workings days. International shipping fee will be regulated to RM50 per shipment on selected countries. 
🚩 Expect delays during festive periods and sales promotion period.

 

 For further information, do contact us