Returns

ALL RETURNS REQUEST MUST BE MADE WITHIN 1️⃣ 4️⃣ DAYS FROM THE PROVEN DELIVERY DATE. 

RETURNED ITEM(S) MUST BE SENT OUT WITHIN 5️⃣ WORKING DAYS UPON RECEIVE OF RETURN CONFIRMATION EMAIL. 

📌 Return item(s) must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. M by Frankie reserves all the rights to decline return request at its own discretion. 

How to Return 

1️⃣ Fill up and submit Return Request Form  👈with all the compulsory information below and refund method selected. 

⚫ Order Date 
⚫Order Number
⚫ Product Name / Code 
⚫ Quantity 
⚫ Reason Code against the return

2️⃣  📦 Once you have received the confirmation email, ship the product back to us according to the address in the confirmation email. 

3️⃣  📃 Send us the receipt for the postage to 📧 mbyfrankie@gmail.com 

4️⃣  ⏳  Within 2-3 working days, your due refunded amount or store credit will be allocated back to you via cash refund / store credit. A confirmation email for the receipt or code will be sent. 

The shipping fees for the returned items will be refunded as store credit, only applicable for Malaysia. 
The responsibility of the package delivery is held upon the customer.

Once we have received the returned products, we will evaluate their condition, reprocess them and proceed with closing your request. 


Within 2-3 working days, we will email you the store credit code / proof of payment according to your due refunded amount. Store Credit Code will be valid for 1 year.

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All the items are inspected by us before sending them on the way to you to prevent you from going through the hassle of returning. ❤️

 

What Cannot be Returned?

❌ SALES items

❌ Items below RM100 

❌ Items not in original condition (tag intact, unworn, unwashed...)

M by Frankie reserves all the rights to decline return request at our sole discretion.

For further information, do contact us