Returns

ALL RETURNS REQUEST MUST BE MADE WITHIN 7️⃣ DAYS FROM THE PROVEN DELIVERY DATE. 

ITEM(S) MUST BE SENT BACK WITHIN 5️⃣ WORKING DAYS (MALAYSIA) / 🔟 WORKING DAYS (OUTSIDE MALAYSIA) UPON RECEIVE OF CONFIRMATION EMAIL. 

📌 Return item(s) must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. 

How to Return 

1️⃣ 📧 Send us a return request email at mbyfrankie@gmail.com with the following information and wait for a confirmation email. 

⚫ Billing Name 
⚫ Contact detail - cell phone 
⚫ Email address 
⚫ Copy of receipt / Order ID
⚫ Photo(s) of the defective items & areas

 

2️⃣  📦 Once you have received the confirmation email, ship the product back to us according to the address in the confirmation email. 

The shipping fees for the returned items are carriage forward, as well as the carrier choice.
The responsibility of the package delivery is held upon the customer.

Once we have received the returned products, we will evaluate their condition, reprocess them and proceed with closing your request. You will be constantly updated by email and you can follow the progress of your request at any time in your reserved area.
No cash refund will be done. Within 2-3 working days, we will email you the store credit code according to your purchased amount for your next purchase with validity of 2 months. 

What Can be Returned?

✔️ Item torn 

✔️ Big Stain on item

✔️ Unraveled Seam 

✔️ Decoration fell off 

What Cannot be Returned?

❌ Color variance from product photos

❌ Slight design variation 

❌ Slight size variation of + - 3cm on measurement

❌ Minor imperfections, such as loose thread, crease mark, loose button etc. 

❌ Self-inflicted damage or cut to the item 

... 

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a RM10 processing fee. 

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

We reserve the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition. 

For further information, do contact us